Last updated: April 2025

1. Shipping Overview

MythToy offers fast, reliable, and discreet shipping to customers worldwide. We operate from multiple warehouses to ensure the best shipping times and costs for your location.

📦 All packages are shipped discreetly with plain packaging - no external branding indicating the contents.

2. Warehouse Locations

US Warehouse

Location: Nevada, USA
Serves: North & South America
Processing Time: 1-2 business days
Free shipping on orders over $69

EU Warehouse

Location: Netherlands
Serves: European Union & UK
Processing Time: 1-2 business days
Free shipping on orders over €59

3. Shipping to Americas

Service	Delivery Time	Cost	Best For
Standard Shipping	USA: 3-7 business days Canada: 5-10 business days Mexico: 7-12 business days Other Americas: 7-14 business days	USA: $5.99 Canada: $9.99 Mexico: $12.99 Free on orders over $69	Regular orders, budget-friendly option
Express Shipping	USA: 2-3 business days Canada: 3-5 business days Mexico: 4-7 business days	USA: $14.99 Canada: $19.99 Mexico: $24.99	Faster delivery for time-sensitive orders
Priority Shipping	USA: 1-2 business days	$24.99	Urgent orders, next-day delivery available

4. Shipping to Europe

Service	Delivery Time	Cost	Best For
Standard EU Shipping	EU Countries: 3-7 business days UK: 4-8 business days Switzerland/Norway: 5-10 business days	EU: €4.99 UK: €6.99 Switzerland/Norway: €8.99 Free on orders over €59	Most European orders, cost-effective
Express EU Shipping	EU Countries: 2-3 business days UK: 3-4 business days	EU: €12.99 UK: €15.99	Faster European delivery
DHL Express	EU: 1-2 business days UK: 2-3 business days	€24.99	Fastest available service

5. Order Processing

Processing Time: 1-2 business days for all orders
Cut-off Time: Orders placed before 2 PM local warehouse time are processed same day
Weekend Orders: Placed on Saturday or Sunday are processed on Monday
Holiday Periods: Processing may take additional 1-2 days during peak seasons
Order Verification: All orders undergo age verification before processing

6. International Customs & Duties

Important Information for International Customers

Customs Duties: International customers are responsible for any customs duties, taxes, or import fees
Restricted Items: Some products may be restricted in certain countries - check local laws before ordering
Shipping Delays: Customs clearance may cause additional 2-5 business days delay
Documentation: All international shipments include required customs documentation
Age Verification: Recipient must be 18+ and may need to provide valid ID for customs clearance

7. Order Tracking

Tracking Information

Tracking number emailed within 24 hours of shipment
Real-time tracking updates via carrier website
SMS notifications available (opt-in during checkout)
Delivery confirmation and proof of delivery
24/7 package tracking access

Need Help Tracking?

If you're having trouble tracking your package:

Check your email for tracking link
Allow 24 hours for tracking to activate
Contact us with your order number
We'll provide updated tracking information

8. Shipping Restrictions

Restricted Countries

United Arab Emirates
Saudi Arabia
Pakistan
Malaysia
Indonesia
Thailand

Due to local laws and regulations regarding adult products

Regional Restrictions

Some US states have specific restrictions
Certain EU countries require age verification
International shipping may be delayed during holidays
Remote locations may have extended delivery times

9. Lost or Damaged Packages

Package Issues Protocol

Report Within: 30 days of expected delivery date
Required Information: Order number and tracking number
Damaged Items: Photograph damaged items and packaging
Lost Packages: We file claims with shipping carriers
Resolution: Reshipment or full refund provided
Response Time: We respond to all claims within 24 hours

Contact: support@mythtoy.com with subject line "Package Issue - [Your Order Number]"

Shipping Policy